24/7 Business
Answering Service

24 hour live answering and support by a
team of customer service experts.

We help you take care of your customers around the clock with a friendly, professional voice, day or night!

Opportunity calls 24 hours a day. Will you answer?

A 24 hour phone answering service means you’ll be open for business around the clock.

PBSG’s customer experience associates answer telephone calls for our business clients 24 hours a day, 7 days a week, 365 days a year. We make sure your calls are answered by a friendly, professional voice no matter when the phone rings.

Why 24 hour live answering service matters

Your customers search the internet for the products and services you provide at all hours. Staffing your own call center, or even a single receptionist, around the clock can be very expensive. With AnswerConnect, you get an instant 24/7 answering service to give your callers the support they need.

People have many reasons for shopping at odd hours. Maybe they have an urgent need for the goods or services you sell. Maybe they’re in another time zone, and it’s regular business hours for them. Maybe they’re busy and have many responsibilities that prevent them from calling you between 8 and 5.

Whatever the reason, AnswerConnect’s 24-hour answering service helps you deliver satisfaction, day or night.

One price all the time

With AnswerConnect’s 24 hour live answering service, you get a pool of minutes to use whenever you need them. Whether your calls come in during your regular business hours, after hours, on weekends, or even on a holiday, our customer service associates are ready. Your service costs the same whenever you use it.

Make it easy for your customers

In today’s world of business, customers expect 24-hour service. Many people, especially younger consumers, simply won’t leave a voicemail. They won’t wait for you to get back to them when you show up to work in the morning. Instead, they’ll move on to your next competitor. By the time you arrive at the office and pour yourself a cup of coffee, they’ve already become someone else’s customer.

The 2014 American Express Global Customer Service Barometer reports that 68% of people surveyed are willing to spend more with a company that provides excellent customer service. Answering your phone when customers call is just the first step to reaching that goal.

The same report found that making it easy to do business online and off was the most important thing to 22% of consumers-second only to delivering the promised value at the right price.

We're never closed

Not only does our live business answering service operate 24 hours a day, 7 days a week, 365 days a year, but we use a distributed business model to ensure maximum up-time.

If the people who answer your business phone lines are in your office, or clustered in the same building somewhere else, you’re just one power outage away from trouble. Our customer experience associates work from their home offices in many different states, from Oregon to Texas to Florida.

If one location has a service interruption, our system remains in place. That’s how we know your 24-hour answering service won’t be knocked out by a single event-whether it’s a holiday or a winter storm.

A few scenarios of how our clients use
24 hour phone answering service

Let’s take a look at how some of our clients use AnswerConnect. While every business is different, there are several common reasons our clients seek out a 24 hour phone answering service.

E-commerce

If you sell products online, you’re already open 24 hours a day. The internet never closes, and you can convert your website visitors into customers around the clock. But what happens if your late-night shopper has a question? Will they be able to get answers, or will they get frustrated and abandon their shopping cart? A 24 hour answering service helps make sure your customer service is available when your customers are in the mood to buy.

Lead capture

If capturing names, emails, and addresses is important to your business, you don’t want to restrict those activities to a few hours a day. A 24/7 answering service lets your business collect that critical information any time your leads want to give it. While you sleep, relax with family, or go on vacation, your lead capture and qualification operation keeps running.

According to research published in the Harvard Business Review, 53% of businesses took more than 24 hours to respond to an online lead, and 23% never responded at all. Our answering service can dial out to your website leads no matter when they arrive.

Scheduling

For appointment-based businesses such as real estate agents, hair salons, or on-site maintenance providers, keeping your schedule fully booked is a key to growth. But your operating hours, when you’re actually showing houses, cutting hair, or fixing air conditioners, are the same times when it’s hardest to get in touch with you to book an appointment. Even if you have an online scheduling system, your customers may occasionally need help using it. An all-hours answering service makes it easier for your clients to reserve time with you.

Emergencies

For a medical practice, service provider, or other business where emergencies are a real possibility, around-the-clock service means your callers always have a way to get in touch with you. You can set specific criteria for how our customer experience associates will handle an emergency call, so you control when you’re disturbed after hours and when you have us take a message to deal with later.

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