Your patients call your office when they need your medical expertise and advice. With a medical office answering service from AnswerConnect, they’ll always reach a friendly, professional voice. Even if you have a medical receptionist on staff, we can help extend your practice’s hours and reassure your patients that you’ve got them taken care of, day or night.
Benefits of a medical office answering service
Scalable
You can change your answering service plan at any time, bumping it up or down according to your needs. As your medical practice grows, we grow with you. Adding more minutes is easy, and you can do it yourself through our convenient Client Web Access online portal or mobile apps.
Affordable
Staffing in-house medical receptionists around the clock would be expensive and inefficient. But when your patients do call you after hours, it could be important. With our answering service, your medical office is never really closed. We work with you to create a call flow the works for you. We can ask a few questions to assess the gravity of the situation, and then take the action you prescribe, such as taking a message or forwarding urgent calls to you or your staff.
Secure
You can activate HIPAA compliance for your account with a single click. This means the messages from your clients will be handled securely and in accordance with the law. Rather than emailing or texting your messages to you, you’ll retrieve them from our password-protected web and mobile apps. Secure messages, always at your fingertips.
Medical Office Services
Messages
Our virtual receptionists take messages for you 24/7/365. Your patients will never reach voicemail. Instead, they’ll get a friendly, professional voice whenever they call.
Call routing
We make it easy for your calls to get to the right person in your practice. We’ll work with you to set up a call flow that makes sense for your practice.
Bilingual
Make your Spanish-speaking callers feel at home with Spanish-English bilingual reception by default or on an as-needed basis.
Client Web Access
Our online portal, CWA, lets you see your usage, get your messages, adjust your office hours, pay your bill, and more.
After Hours
Extend your hours with an affordable medical answering service plan. When your office staff goes home for the evening, we take over. Your patients are always cared for.
Appointments
Our partner app, Setmore, gives your patients the ability to make appointments online. Or, our receptionists can help them over the phone.
Qualification
When new patients call your office, our virtual receptionists can ask them a few simple questions to determine whether they’re a good fit for your practice.
Mobile
With our mobile apps for iOS and Android, your AnswerConnect account is always at your fingertips. We make it easy for you to stay in touch with your practice.
