Just what the doctor ordered
A health care answering service makes it easy for your patients to get in touch with your medical office. At the same time, live answering preserves your focus, letting you concentrate on the patient you’re with—not the ones on the phone.
Whether you need a health care answering service around the clock or just after hours, we have a plan for you. Our optional HIPAA-compliant message service means your confidential messages will be kept secure behind a password-protected portal. Give your patients the comfort of knowing they’ve reached a real person while you continue to deliver the quality care they need.
Health Plans
A health care answering service can help you drive membership acquisition and increase retention. Our virtual receptionists gather the information from your callers and website visitors to turn them into satisfied plan members.
Medical and Dental Offices
Doctors and dentists come to us when they want affordable answering service coverage for their office. If you already have staff for your reception, we can still provide overflow or after hours service. Sometimes just being able to leave a message with a live person is all the patient needs. Voicemail can’t differentiate between a routine question and an emergency. We can.
Hospitals
A good health care answering service can help make sure a hospital or clinic’s phone lines are never tied up. Make sure there is always a friendly, professional virtual receptionist available to give your patients the information they need or transfer them to the right department.
Medical Receptionists
Our customer experience associates are trained to be empathetic and efficient. That makes them great fits for a health care answering service. We can transfer calls to the right physician, take HIPAA-compliant messages, or set appointments with Setmore or the scheduling app of your choice.
Answering services for the health care industry
24/7 medical reception
Don’t let your calls go to voicemail while your staff is busy treating patients. With a health care answering service from AnswerConnect, your patients will know you call is important to them—because it will be answered, not put on hold.
Appointments
We offer the Setmore online appointment-setting app free with every account. If you already have another system for tracking your appointments, our receptionists can log in and enter your callers’ scheduled appointments there. With a health care answering service, time on your calendar can be booked even when your office is closed.
Email and chat
Not every patient prefers the telephone to communicate with their health care provider. We offer email and chat customer service to complement your phone answering service. You can handle chats yourself with our free and easy-to-install chat widget, or our professional receptionists can chat your website visitors, using the minutes of your health care answering service plan.
After hours medical reception
Get a live professional receptionist to answer your calls when your office or clinic is closed. We follow the call flow you specify to take HIPAA-compliant messages, patch the call to your staff, or give basic information about your location and hours as required.
HIPAA-compliant messages
The Health Insurance Portability and Accountability Act of 1996 establishes national standards for how health care transactions are conducted electronically. We offer HIPAA-compliant password-protected messaging. When your patient leaves a message for you, a password is required to retrieve it, ensuring that your health care answering service complies with the law.
Client web access
Your online portal for all things AnswerConnect, CWA allows you to log in any time to review your messages, see call data, pay your bill, or adjust your script. With CWA, you always know what’s going on with your account. And you can contact our client services department by chat at the press of a button.
