A 24-hour answering service helps your ecommerce business grow. When you sell products online, your customers could be shopping at any time of day, any day of the week, any week of the year. We help you extend your hours and provide live telephone and web chat customer service to help overcome barriers to purchase and reduce abandoned carts. Make the most of your marketing by supporting your online shoppers around the clock.
Maximize your marketing
When you spend money to market your ecommerce business and your products, you want to make sure you get the maximum possible return on that investment. If online shoppers get stuck, have questions, or just need a little help deciding which option is right for them, an e-shopping answering service can help. Our virtual receptionists are there to greet your customers 24 hours a day with a live, professional voice or quick, friendly chats right on your website. Don’t miss out on sales just because your shopper had a question. Get the most from your marketing with AnswerConnect.
Remove barriers to purchase
As people shop online, they sometimes aren’t quite sure which one of your products is exactly what they’re looking for. If you don’t offer any live support at night, on weekends, or on holidays, you may be losing sales you could have converted. Partnering with us can help you remove barriers to purchase for your online shoppers and pave the way for repeat business and happier customers.
Prevent abandoned shopping carts
The abandoned shopping cart. For ecommerce businesses, it’s a sign of missed opportunity. Your customer liked your product enough to add it to the cart, but never checked out. With a 24-hour e-shopping answering service, your customers will have access to the support they need to continue through the checkout flow. Sometimes just a quick answer to a simple question is all it takes to get them to complete the transaction.
Web chat customer support
We offer all our clients a small code snippet you can add to your site. When you do, your customers will be able to get immediate support by web chat any time. If you handle the chats yourself, it’s completely free. If you’d like our professional virtual receptionists to provide the customer service, you can simply use the same pool of minutes as you do for your telephone calls. Either way, your customers will have a choice of channels when they need help with e-shopping on your site.
Lead capture tools
We offer a few different forms of lead capture tools, based on actions taken by your site visitors. With click to call, your online shoppers can trigger a call from our virtual receptionists by clicking a button on your site. Purchase to call triggers the outbound call when someone makes a purchase from your online store. And register to call is triggered by completing a web form. Whichever form of lead capture you choose, your website becomes more responsive to your customers, helping your business grow.
E-commerce online shopping answering services
Order taking
Virtual receptionists to help your online shoppers place orders. We’ve got you covered 24/7/365.
24-hour live answering
With AnswerConnect, you’re always open. Partner with us for a live, friendly voice, day or night.
Client web access
Our online portal puts your ecommerce answering service call data at your fingertips.
Lead capture
We offer lead capture tools to get the information you need about your website visitors.
Web chat
Make it easy for your customers to get in touch with you while they’re shopping your online store.
Mobile
Get free apps for iOS or Android so you’re never out of touch with your business.
