Answering Service
for your Industry

We’re the only answering service with teams
of specialists dedicated to your industry

We specialize through teamwork.

PBSG is one of the only answering services that segments our Business Support Associates into industry-specific teams. We believe that certain industries require special attention and training in order for us to deliver superior client care. Some industry-specific areas we specialize in include:

E-Commerce

24/7/365 multi-channel support for e-commerce operations that entice and lead customers to purchase.

Healthcare Services

Solutions for healthcare service providers such as doctors, hospitals, dentists, and pharmaceutical companies.

Technology & Manufacturing

Technology providers and manufacturing companies depend on AnswerConnect for a wide array of answering services.

Real Estate

Brokers, agents, and developers depend on PBSG for back office support.

Legal

Attorneys and legal professionals turn to Team Legal for our call handling expertise and professional demeanor.

Finance & Insurance

Finance professionals and insurance brokers hire us to answer calls, web chats, and emails with poise and professionalism.

Service Providers

From construction companies to repair professionals, we answer calls and separate urgent calls from routine ones.

Marketing & Media

Marketing companies generate leads that we partner with them to capture, grade, and manage.

Business Support Associates begin their career on our general customer service team, Team Customer Loyalty. After positive managerial reviews and demonstrated professionalism, associates are offered the opportunity to complete additional training and join an industry team. AnswerConnect’s industry training focuses on understanding the overall industry landscape. This training enables us to better understand and deliver on customer needs from simple message taking to lead generation.

We offer clients the best of all worlds: industry-savvy, flexibility, and professionalism.

Get a 24/7 customer service
team in just 5 minutes